Senior TechOps Engineer

• Led Kubernetes enablement for the iLottery platform modernization, mentoring developers and decision-makers on cloud-native design, containerization, and deployment patterns.
• Authored the GitOps strategy for multi-stage delivery across Dev, QA, UAT, and Production, enabling controlled promotion of platform components and releases.
• Built proprietary umbrella Helm charts coordinating 50+ microservices with standardized Vault and Vault Secrets Operator integration.
• Developed ilotteryctl, a Go CLI for daily platform administration across 50+ microservices and multiple environments.
• Drove AI adoption within DevOps workflows; consulted by senior leadership — including the VP — on broader AI strategy.

TechOps Engineer

• Led early Kubernetes architecture, designing deployment patterns for VMware/vSphere datacenters before extending to AWS EKS.
• Helped stand up and manage 10+ self-managed clusters on-prem with EKS Anywhere.
• Designed the foundational GitOps repository architecture using Argo CD ApplicationSets.

Enterprise Technical Support Engineer

• Delivered advanced support for enterprise MDM deployments across hybrid and multi-cloud environments.
• Built internal support tools: a ShareFile CLI/TUI (sftui) and a Chrome extension aggregating customer context.
• Selected as a Knowledge-Centered Services coach; contributed 100+ knowledge base articles and 30+ Splunk dashboards.

B.S. in Philosophy